PRIVACY POLICY FOR SOFT & SOLUTION GROUP
Updated: January 2025
At Soft & Solution Group, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, process and protect your personal data in accordance with the legislation of the Republic of Albania for Personal Data Protection and the Right to Information and the European Union General Data Protection Regulation (GDPR).
By using our website https://softsolution.al/ or by using our services, you accept the practices described in this policy.
1. Who We Are
Soft & Solution Group operates the website https://softsolution.al/, which offers various technology services and software solutions. For the purposes of data protection legislation, we act as data controller for the information we collect.
2. What Data We Collect
We may collect the following types of personal data:
a) Identification data
- First and last name
- Email address
- Phone number
- Postal address
b) Technical data
- IP address
- Browser type and version
- Data about visits to our website (pages visited, time spent, date and time of visit, etc.)
c) Cookies
- We use "cookies" to collect information and improve our service. For more information, please refer to the dedicated Cookies section below.
d) Other data
- Information you may voluntarily provide through contact forms or communications with us.
3. How We Use Your Data
Your personal data is processed for clear and legitimate purposes, including:
- Service provision: To fulfill your requests for services and information.
- Experience improvement: To analyze and improve our website and services.
- Communication: To send information about updates, services and offers.
- Legal compliance: To fulfill legal obligations and protect our legitimate interests.
4. Legal Basis for Processing
We process your data based on:
- Your consent: For example, when you subscribe to our newsletters.
- Contractual necessity: When information is necessary to provide requested services.
- Legal compliance: To fulfill our legal obligations.
5. Data Sharing
Your personal data may be shared with:
- Authorized third parties;
- Legal authorities: When necessary to fulfill our legal obligations.
Any third party is obligated to implement appropriate data protection measures.
6. Your Rights
Under Albanian legislation and GDPR, you have various rights, including:
- Right to Information: To receive details about how your data is processed.
- Right to Access: To request access to your personal data.
- Right to Correction: To request correction of inaccurate or incomplete data.
- Right to Deletion: To request deletion of your personal data, if there are no legal obligations to retain it.
- Right to Object: To object to the processing of your data in specific circumstances.
- Right to Complaint: To file a complaint with the Commissioner for Personal Data Protection.
For any requests regarding your rights, contact us at: [email protected]
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes set out in this privacy policy, including fulfilling legal, accounting, or reporting requirements. Specific retention periods depend on the type of data and the purpose for which it is processed:
- For contractual obligations: Your data will be retained for the duration of the contract and up to 5 years after its termination, unless otherwise required by law.
- For marketing purposes: Your data will be retained until you withdraw your consent or unsubscribe.
- For legal compliance: Data required for legal compliance will be retained according to legal retention periods.
After the retention period ends, your data will be securely deleted or anonymized.
8. Response Deadlines
We will review your request and respond within 30 days of receipt, in accordance with applicable legislation.
9. Limitations of Your Rights
In some cases, there may be limitations to exercising your rights, such as when processing is necessary to fulfill legal obligations or for other legitimate reasons.
10. Data Protection Measures
We have taken technical and organizational measures to protect your personal data from unauthorized access, misuse, accidental loss, or destruction. Some of the measures we use include:
- Encryption of data in transmission and storage.
- Access restriction to data for authorized personnel.
- Regular audits and checks of our security systems.
However, please note that no method of internet transmission or electronic storage is completely secure.
11. Cookies
Our website uses cookies to improve your user experience and to collect information about how our website is used. Cookies are small text files stored on your device.
Types of cookies we use:
- Necessary Cookies: Required for website functionality.
- Performance Cookies: Used to collect data about how visitors interact with the website to improve its functionality.
- Marketing Cookies: Help us deliver personalized content and advertisements.
Managing Cookies:
You can manage or disable cookies through your browser settings. However, please note that some website features may not function properly if cookies are disabled.
12. Changes to the Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practice or legal requirements. We will notify you of any significant changes via email (if we have it) or by posting the revised policy on our website. We advise you to regularly review this policy to stay informed about how we protect your data.
13. How to Contact Us
If you have questions or concerns about this Privacy Policy or the processing of your personal data, you can contact us at:
Soft & Solution Group
Email: [email protected]
Address: Tefta Tashko St., New Market 1017 Tirana.
We are committed to addressing any concerns fairly and transparently.