Ermal Beqiri: AI is the new colleague who listens without judgment

In a time when artificial intelligence is often seen primarily as a tool for analyzing data, automating tasks, or supporting development work, it occasionally surprises us in deeply human ways.

There are moments when AI is not just a technical instrument, but a quiet assistant in our daily relationships by bringing clarity where there’s confusion, and balance where perspectives collide.

Such a moment was recently shared by Ermal Beqiri, founder of Soft & Solution Group, who reflected:

“Today, I found myself in a deep discussion with a colleague. We had differing opinions on some core principles about something not uncommon at work. Normally, when we reach that kind of deadlock, we seek a third perspective like a neutral colleague who can help bring clarity.
This time, we decided to ask ChatGPT. And to our surprise, it worked brilliantly. It found the perfect middle ground between our viewpoints.
A reminder that sometimes, artificial intelligence is not just an algorithm, but a mediator that can bring balance to even the toughest conversations.”

This reflection reminds us of something important: AI doesn’t have to remain just part of our tech stack, it can also be a tool for understanding, dialogue, and collaboration.

At Soft & Solution, we see artificial intelligence not just as a productivity booster, but as a partner in professional development, and a contributor to building a deeper, more open, and wiser culture of teamwork.

Because at the end of the day, what truly matters is the depth of our communication, the quality of the decisions we make, and the mutual understanding we build along the way.

Would you try using AI as a mediator, rather than a colleague next time?